Order Assistance

Need help with order status, returns, exchanges, or pickup details? We're here to support you every step of the way.

Do I need an account to make a purchase?

No, you can complete your purchase as a guest by providing your email and required details. Please make sure your contact information is correct, as order updates will be sent via email.

That said, signing up for an account offers several advantages:

  • Convenient order tracking
  • Faster checkout with saved contact details
  • Easy access to past orders
  • Exclusive offers and discounts
Does it cost anything to create an account?

Absolutely! Signing up for an account is completely free with no additional costs.

How can I track my order status?

You can monitor your order status by logging into your Zunflow account or using your order or tracking number. Additionally, we’ll keep you informed with email updates if there are any changes.

What’s the process for returning or exchanging an item?

You can return most items within 30 days, though some exceptions may apply. If you made your purchase on zunflow.com, you can start a return online through your Order History before shipping the item back. Click here to learn more about our simple return process.

Payment Assistance

If you have any questions about payment methods, transactions, billing, or failed payments, please refer to the FAQ below.

Which payment options and currencies are accepted?

We accept payments via credit and debit cards, including Visa, MasterCard, American Express, and Discover. For further information, please visit our Payment Methods page.

At this time, we only process transactions in USD. Be sure to check the exchange rate before finalizing your purchase.

Will my card be charged right after I place an order?

Yes, your payment will be processed immediately. It may first show as an authorization on your account, and then appear as a completed charge on your statement.

What should I do if my payment is declined?

There are several reasons why your payment might not be processed. Please check the following and reach out to your bank or credit card issuer for help:

  • Ensure you have enough funds in your account.
  • Confirm that your credit or debit card hasn’t expired.
  • Your card issuer or bank may have a daily spending limit for individual merchants. If this is the case, try again the following day or contact your bank.
  • A temporary technical issue may be affecting your card. Wait 30 minutes and try again. If the issue persists, contact your bank or try using a different card.
  • Your bank may have declined the transaction. Please contact them for more details.
Why is my payment marked as "Pending"?

If your payment shows as "Pending," it means the amount is temporarily held by your bank, and your order hasn't been processed yet. This could be a pre-authorization, which should be released back to your account within a few days. To speed up the process, we recommend reaching out to your bank for assistance.

Didn't find what you needed?

We strive to keep our information accurate and up to date. If you need any assistance, please contact us via our contact form, email [email protected], or call +1 (813) 317-8792. We’ll get back to you as soon as possible!