REFUND & REPLACEMENT POLICY
We want you to be completely satisfied with your purchase! If you have any questions or concerns, feel free to contact us via email here, we’re always here to help and ensure everything is just right for you!
Cancellation & Modification
How to Modify or Cancel Your Order?
If you need to update or cancel your order, just fill out this form and submit your request. Please include your order number along with the details of the changes you’d like to make. We’ll get back to you as soon as your request has been processed.
Your order is eligible to be canceled and modified.
Please be informed that:
- Once an order is placed, personalized items are processed immediately, making modifications difficult. Please review all details carefully before confirming your purchase.
- During peak holiday seasons, modification requests may result in slight delivery delays, but we will do our best to accommodate any changes as quickly as possible.
*Note: By completing your purchase, you agree to the terms outlined above.
Free replacement or refund
Your satisfaction is our top priority. In most cases, providing a replacement or refund is the most effective way to resolve any issue. That’s why we don’t ask you to return the item(s)—you may keep them at your discretion.
We take full responsibility within 45 days of order arrival if the product(s) are:
Damaged, defective, or otherwise not functioning properly
Not what you ordered or not as in your Order Confirmation email
Lost or undelivered, provided the shipping address was accurate
You may choose to REPLACE the item or get a REFUND
Please fill out this form, and our Customer Happiness team will get back to you as soon as possible.
No Refund or Replacement with small fee
NO REFUND
The following reasons are not included in our Refund and Replacement policy. While we understand your concerns, we cannot be held responsible for these situations:
- Refund requests made more than 45 days after the delivery date.
- Personal reasons, such as a change of mind or no longer needing the item, whether during shipping or after receiving it.
- Damage caused by improper use of the product.
REPLACEMENT WITH SMALL FEE
In the following situations, we are pleased to offer a replacement for a small fee based on the original price:
- The wrong item, design, or size was received due to incorrect customization details provided at the time of ordering.
- Your order was returned and disposed of due to an incorrect shipping address entered at checkout.
Every customer matters to us, and your satisfaction is always our top priority at ZunFlow. We deeply appreciate your trust in our brand and the chance to serve you!
If you have any questions, don’t hesitate to contact us here or call us at +1 (813) 317-8792.
